Two centrifugal units went down in the middle of August. SB Group had engineers on site the same day, and the plant was back to full load before the end of the week.

They hold the parts we actually need. Six years into the maintenance contract, we have never once waited on a compressor spare to come in from outside the Kingdom.

Their technicians know our equipment rather than the manual. The same team has serviced our York and Al Zamil chillers since the day the plant opened.

The compressor overhaul was quoted, scheduled and closed out inside the window we gave them. The cold store never came off temperature.

Twenty-two split systems across three floors and a chiller on the roof. One contract, one number to call, and the reports arrive without us chasing them.

Theirs was the only proposal that priced the retrofit against our actual load readings rather than the nameplate. Two summers on, the numbers have held.